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FAQ

Product Basics
What is the Cat Solarium?

A handcrafted, window-mounted enclosure that lets your indoor cat enjoy the outdoors, safely and comfortably.

What materials is it made from?

Premium ¾-inch cabinet-grade plywood, hand-painted with water-resistant exterior primer and PPG paint.

Is it safe for large cats?

Absolutely! Each unit is strong enough to hold cats up to at least 50 lbs.

Can I use this in an apartment?

Yes. It’s designed to fit standard windows in homes, apartments, or offices.

What’s included in the base unit?

The solarium frame, plexiglass roof, assembly hardware, and an Allen wrench for easy assembly.

Installation & Fit
What window size do I need?

Minimum opening: 24″ wide and 14.5″ high.

What if my window is wider?

We include heavy-duty vinyl with Velcro for temporary sealing. Wood or plexiglass panels are best for permanent installation.

How long does setup take?

About 20 minutes using the included Allen wrench. No special tools required.

Will I need to modify my window?

No permanent changes required.

Can I move or uninstall it easily?

Yes! The unit is easily removable for cleaning, relocation, or seasonal changes.

Accessories & Packages
What accessories are available?

Cat door panel, mesh screen, perch/landing, weather enclosure, and a custom pillow.

Can I buy accessories separately?

Yes. All components are sold individually and in bundled packages.

What is the weather enclosure?

Plexiglass inserts that insulate the Solarium and that make it suitable for winter weather.

Is the cat door removable?

Yes. The door panel slides into grooves built into the Solarium.

Do you offer larger doors for big cats?

Yes! We offer a larger size for cats over 15 lbs.

Ordering & Shipping
How fast do you ship?

Orders typically ship within 7 business days after purchase. Almost always before.

Will I get tracking info?

Yes. You’ll receive a confirmation email with tracking once shipped.

Do you ship internationally?

Yes, but the buyer is responsible for additional shipping or other fees.

Can I cancel or change my order?

Contact us quickly. If it hasn’t shipped yet, we should be able to accommodate.

Care & Maintenance
How do I clean the solarium?

Wipe with a damp cloth. Plexiglass can be cleaned with a glass-safe solution.

Is the pillow washable?

Yes! It’s machine washable and can be air-dried.

Is the paint waterproof?

Yes. It’s primed and painted with durable, water-resistant finishes.

Is it safe in winter or rain?

Yes. With the weather enclosure, it can be used year-round. Even in the snow!

Comfort & Safety
Will my cat actually use it?

You’ll be lucky to get it assembled before your cat gets into it.

Is it safe to leave my cat unattended?

Yes, though we recommend monitoring temperature and weather extremes.

Is it chew- or scratch-proof?

The plexiglass roof is scratch-resistant. The wood is sturdy but may wear over time if chewed.

What if I have more questions?

Call (256) 491-6560 or email contact@catsolarium.com.